PULSEFIT
TERMS AND CONDITIONS
Last Updated: September 2, 2026
1. Scope of Terms and Definitions
This document sets out the rules and regulations governing members’ and customers’ use of PulseFit’s services and activities. By using the club’s services or registering for any of its programs, the customer acknowledges and agrees to comply with these Terms and Conditions, in addition to any operational or safety instructions issued by the club. If you do not agree to these Terms and Conditions, please do not use the club’s services.
For the purposes of these Terms, “Club” means PulseFit and the services and facilities owned, operated, or managed by it. “Customer” means any person who registers for, books, or uses the Club’s services, including a parent or legal guardian who registers on behalf of a child or minor. “Services” include the sports and training programs, classes, activities, facilities, and related services offered by the Club.
2. Registration and Information Provided
Registration or booking requires the provision of accurate, complete, and up-to-date information. The Customer is responsible for the accuracy of the information provided, including information relating to children registered under their responsibility.
The Club may request information necessary to ensure that participation in an activity is appropriate and safe, including any specific requirements or restrictions relating to the participant.
3. Eligibility for Participation
The minimum and maximum eligible ages may vary depending on the activity or program. Participation by minors must be arranged through their parent or authorized legal guardian, subject to the instructions and requirements applicable to each age group and activity.
4. Use of the Club and Compliance with Instructions
The Customer agrees to use the Club’s facilities and systems responsibly, respect employees, trainers, and other members, and comply with all security, safety, and activity-specific instructions.
Any illegal, abusive, or inappropriate behavior that may endanger participants, employees, or Club property is prohibited. Providing misleading or inaccurate information, using another person’s account, or misusing the Club’s booking systems or services is also prohibited.
5. Accounts and Children’s Profiles
When creating a profile for a child, the parent or legal guardian is responsible for ensuring that the information provided is accurate, reviewing it, and keeping it up to date.
The Club may suspend, restrict, or terminate an account or registration if inaccurate information is provided or if the Customer violates these Terms and Conditions or applicable laws and regulations, subject to the requirements of relevant laws and regulations.
6. Amendments to Terms and Policies
The Club reserves the right to update or amend these Terms and Conditions when necessary.
The latest version published or approved by the Club shall apply to subsequent use of the Services. The Customer is responsible for reviewing any updates to these Terms and Conditions.
7. Bookings and Class Availability
Bookings are subject to availability of places and times and to the Club’s acceptance. A booking becomes confirmed in accordance with the registration or booking procedure adopted by the Club.
Program schedules and details may vary according to the Club’s published operational schedules.
8. Fees and Payment Methods
The Customer is responsible for paying all applicable fees in accordance with the prices and packages approved and applicable at the time of registration or booking.
Electronic payment methods or installment options may be available as announced by the Club and its payment service providers.
Any additional fees or charges shall be calculated and disclosed to the Customer before completion of the payment transaction.
9. Cancellation, Refunds, and No-Show Policy
Cancellations and refunds are subject to the terms and conditions communicated at the time of purchasing a package or booking an activity, as well as any specific policy applicable to the relevant program and in effect at the time of booking.
If the Customer fails to attend a class or activity without cancelling in advance within the permitted cancellation period, the Customer may lose the right to receive a refund or make-up session, depending on the policy applicable to the relevant service.
Where applicable, the Customer should refer to the specific terms and conditions of the relevant package or activity.
10. Health, Safety, and Sports Participation
The Customer is responsible for ensuring that the participant is physically capable of participating in the relevant activity and for informing the Club in advance, to the extent reasonably necessary, of any medical condition, requirement, or other circumstance that may affect safe participation.
Participants must follow all trainer and safety instructions and use equipment and facilities correctly and safely.
The Club may refuse or suspend participation in an activity if it reasonably determines that continued participation may pose a risk to the participant or others, subject to applicable laws and legally protected rights.
11. Privacy and Personal Data
Personal data shall be processed in accordance with PulseFit’s applicable Privacy Policy and the relevant laws and regulations of the Kingdom of Saudi Arabia.
The data collected may include information necessary for registration, membership management, bookings, communication, and delivery of the Services, including information relating to minors where provided by a parent or legal guardian when necessary.
12. Liability
The Club shall take reasonable operational measures to provide an appropriate and safe environment for the Services it offers.
However, participation in sports and physical activities inherently involves certain risks associated with such activities.
Nothing in these Terms and Conditions shall be construed as excluding or limiting any liability that may not lawfully be excluded or limited under applicable law.
13. Intellectual Property
All intellectual property rights relating to the PulseFit name, logo, marketing content, visual and written materials, designs, and systems used in providing the Services belong to their respective legal owners.
Such materials may not be copied, reproduced, reused, distributed, or commercially exploited without prior authorization, unless otherwise permitted by applicable law.
14. Communications
The Customer agrees that the contact information provided to the Club may be used to send notifications relating to bookings, memberships, Services, and inquiries.
The Customer is responsible for keeping their contact information accurate and up to date.
15. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
16. Complaints and Dispute Resolution
Any complaint or objection should be submitted to the Club through its approved communication channels, with sufficient details regarding the matter.
The Club will endeavor to resolve complaints amicably. If an amicable resolution cannot be reached, the applicable procedures and competent authorities shall apply in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
17. Contact Information
Email: info@pulsefitksa.com
Phone: 0554280375 – 013 822 8414
18. General Provisions
These Terms and Conditions constitute the general framework governing the use of the Club’s Services.
If any provision of these Terms and Conditions is determined to be invalid or unenforceable under applicable law, such invalidity or unenforceability shall not affect the validity or enforceability of the remaining provisions.
Any specific policy or terms and conditions applicable to a particular Service or package shall apply to the extent of their respective scope.